Warranty Policy

YUNOLE Returns & Refund Policy

At YUNOLE, we take pride in creating high-quality cleaning solutions designed to make your home sparkle effortlessly. Your satisfaction is our top priority. If something isn’t right with your order, we’re here to help.

1. Returns or Replacements for Damaged or Defective Products
If your YUNOLE product arrives damaged, leaking, or defective, don’t worry – we’ll make it right.
– Contact us within 48 hours of receiving your order at yunole.info@gmail.com.
– Include your order number, a short description of the issue, and clear photos showing the damage or defect.
– Our customer care team will review your case within 2 business days and provide instructions for return or replacement.
– Once approved, we’ll send a replacement product or issue a refund, depending on your preference and stock availability.

2. Refund Policy
We want you to love every YUNOLE product you receive. However, please note:
– Refunds are only applicable for items that are damaged, defective, or incorrectly fulfilled.
– Change-of-mind purchases are not eligible for refunds.
– Once your return is received and inspected, we’ll notify you by email.
– Approved refunds will be processed promptly, but please allow additional time for your bank or card provider to complete the transaction.

3. Exchange Policy
– We currently do not offer product exchanges.
– If you would like to try a sample before purchasing a full-size item, email us at yunole.info@gmail.com
 and our team will be happy to assist you.

4. Samples
We understand that every home and every cleaning need is unique.
– To request product samples, please email yunole.info@gmail.com
 with:
 • Your specific cleaning concern (e.g., grease removal, bathroom stains, etc.)
 • The products you’re interested in trying
– You may request up to two (2) samples per customer, subject to availability.
– Our customer care team will guide you through the simple process of receiving your samples.

5. Our Commitment
At YUNOLE, we believe in creating safe, effective, and eco-friendly cleaning products that deliver real results.
We stand by the quality of every item we make – because your home deserves nothing less than clean made easy.

Thank you for trusting YUNOLE!
For any concerns, feel free to reach out to us at yunole.info@gmail.com
 – we’re always happy to help.

Exchange and Return

Contact Information 

Any inquiries from customers will be responded and resolved as soon as possible. Thank you!

WORKING HOURS

OFFICE ADDRESS

Hotline: +63 967 290 7257

208 Quirino Highway, Quezon City, Philippines

Email: yunole.info@gmail.com

SALES POLICIES